Privacy Policy

Booklero ("we", "our", "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect information you provide when using our platform at booklero.com.

• Account data – name, email address, profile photo
• Business data – apartment listings, reservation details, guest names, pricing
• Usage data – pages visited, actions taken, timestamps
• Payment data – processed securely via Paddle (our Merchant of Record); we do not store card numbers or sensitive payment information

• To provide and improve the Booklero service
• To send transactional emails (booking confirmations, reminders)
• To process payments and manage subscriptions via Paddle
• To respond to support requests
• To comply with legal obligations

We do not sell your personal data to third parties.

Your data is stored on secure servers provided by Supabase (EU region). We use industry-standard encryption (TLS/HTTPS) for all data in transit. Access to personal data is restricted to authorised personnel only. Our application is hosted on Vercel.

We use essential cookies for authentication and session management only. We do not use advertising or tracking cookies. You may disable cookies in your browser settings, but this may affect core functionality of the Service.

We use the following third-party services to operate the platform:

• Supabase – database, authentication, and file storage (EU region)
• Paddle – payment processing and subscription management (Merchant of Record)
• Vercel – application hosting and deployment

Each service operates under its own privacy policy and data processing terms.

If you connect third-party booking platforms (Airbnb, Booking.com, Vrbo) via iCal, we import reservation data from those platforms solely to display it within your Booklero calendar. We do not share this data with any third party.

If you are located in the EU or North Macedonia, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent at any time
• Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at privacy@booklero.com.

We retain your data for as long as your account is active. If you delete your account, all personal data is permanently removed within 30 days, except where we are required by law to retain it longer.

We may update this policy from time to time. We will notify you of significant changes via email or an in-app notice. Continued use of the service after changes constitutes acceptance of the updated policy.

For any privacy-related questions, contact us at privacy@booklero.com.