Terms of Service

By creating an account or using Booklero ("the Service"), you agree to these Terms of Service. If you do not agree, please do not use the Service. These terms apply to all users, including free and paid plan subscribers.

Booklero is a web and mobile application that helps property owners and managers track reservations, manage apartments, sync booking platforms via iCal, and organise their accommodation business. The Service is accessible at booklero.com.

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the security of your account credentials
• You must be at least 18 years old to use the Service
• One account per person; sharing accounts is not permitted

We offer the following subscription plans:

• Free – 1 apartment, up to 10 reservations per month, no payment required
• Starter – Up to 7 apartments, unlimited reservations — €12/month or €99/year
• Pro – Unlimited apartments and reservations — €29/month or €239/year

Subscriptions are billed monthly or annually depending on your selected plan. You may cancel at any time; cancellation takes effect at the end of the current billing period. Annual plans are non-refundable after 14 days from purchase.

Payments are processed securely by Paddle, our authorised reseller and Merchant of Record. By subscribing, you also agree to Paddle's terms of service.

The Free plan is provided as a permanent tier to allow users to evaluate the Service. We reserve the right to modify Free plan limits with 30 days advance notice. Continued use after notice constitutes acceptance of the new limits.

You agree not to:

• Use the Service for any illegal purpose
• Attempt to gain unauthorised access to other accounts or systems
• Upload malicious code, viruses, or harmful content
• Resell or sublicense the Service without written permission
• Scrape or harvest data from the platform
• Use the Service to store data unrelated to accommodation management

You retain full ownership of the data you enter into Booklero (apartments, reservations, guest information). By using the Service, you grant us a limited licence to store and process that data solely to provide the Service to you.

We do not access, share, or use your business data for any purpose other than operating the Service.

We strive for 99.9% uptime but do not guarantee uninterrupted access. We may perform scheduled maintenance with advance notice where possible. We are not liable for losses resulting from service downtime or technical issues outside our control.

Booklero is provided "as is". To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the Service, including but not limited to loss of revenue, data, or business opportunities.

We reserve the right to suspend or terminate accounts that violate these Terms. You may delete your account at any time from your account Settings. Upon termination, your data will be permanently deleted within 30 days.

We may update these Terms from time to time. We will notify you of material changes via email at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

These Terms are governed by the laws of the Republic of North Macedonia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Skopje, North Macedonia.

For questions about these Terms, contact us at legal@booklero.com.